Frequently asked Questions
Quick answers to some of your most common questions about our services.
General
What is F2Q?
F2Q is an all-in-one flooring business platform designed to help flooring stores manage quoting, scheduling, installs, invoicing, stock, customer communication, and business insights from one simple system.
Who is F2Q designed for?
F2Q is built specifically for flooring retailers, commercial flooring businesses, franchise groups, and multi-store operators wanting to simplify operations and grow their business. Installers can use it too!
Is F2Q easy to use
Yes. F2Q is designed specifically for flooring businesses with a simple, user-friendly interface that helps reduce admin, minimise mistakes, and keep your business running smoothly. You can easily find information across the platform with our quick search function.
Why was F2Q designed?
F2Q was designed to solve the everyday problems flooring businesses face — disconnected systems, missed follow-ups, scheduling chaos, stock issues, quoting mistakes, and too much admin. Your sales staff spends too much time in the store, lets get them on the road and win jobs!
Most flooring stores are forced to juggle multiple programs, spreadsheets, paperwork, and manual processes just to keep jobs moving.
F2Q brings everything together into one simple platform designed specifically for the flooring industry, helping businesses save time, reduce costly mistakes, improve customer communication, protect margins, and run more efficiently from measure to install.
Sales & Operations
Can I create quotes on-site at the customer’s home?
Yes. F2Q allows you to create professional flooring quotes in-home, remotely, or in-store from any device, helping you quote faster and win more jobs.
Does F2Q help manage installers and scheduling?
Absolutely. You can assign installers, manage schedules, track upcoming jobs, send reminders, and keep your entire team connected.
Can customers receive updates?
Yes. F2Q helps you send SMS and email updates for bookings, quotes, installations, invoices, payments, and warranties to help keep customers informed every step of the way.
Does F2Q include invoicing and payments?
Yes. You can create deposit invoices, progress claims, and final invoices while accepting payments including cash, EFTPOS, card, and bank transfers directly through the platform.
Can I manage flooring stock and supplier orders?
Yes. F2Q helps you manage stock levels, supplier orders, deliveries, allocations, and low-stock alerts so you can avoid delays and keep installs running smoothly.
Can F2Q help reduce margin leakage and quoting mistakes?
Yes. F2Q provides smarter reporting and quote validation tools that help identify missing items, pricing issues, low-margin jobs, and operational inefficiencies before they impact profitability.
Insights & Commercial Quoting
Does F2Q provide business reporting and insights?
Yes. F2Q provides real-time insights into sales, GP, quote conversions, staff performance, product trends, customer behaviour, and overall business health.
Can F2Q help identify my most profitable products?
Yes. F2Q helps you identify which flooring products, ranges, suppliers, and job types generate the strongest margins and highest returns for your business.
Can I track sales staff performance?
Absolutely. F2Q allows you to track sales rep performance by sales volume, GP, conversion rates, product categories, leads, and geographic areas to help improve accountability and identify coaching opportunities.
Can I monitor business performance across multiple stores?
Yes. Multi-store operators and franchise groups can track sales, GP, staff performance, stock, and operational activity across all locations from one central dashboard.
Can F2Q show which flooring products sell best in certain areas?
Yes. F2Q helps uncover customer buying trends by suburb, region, and product type so you can better understand local demand and tailor your sales or marketing strategy accordingly.
Can F2Q help identify my most profitable products?
Yes. F2Q helps you identify which flooring products, ranges, suppliers, and job types generate the strongest margins and highest returns for your business.
Can F2Q handle commercial flooring projects?
F2Q was built with a purpose-designed 8-stage commercial workflow that simplifies complex commercial flooring projects from quoting through to progress claims and final invoicing.
It helps commercial operators manage variations, project stages, profitability, scheduling, stock allocations, approvals, and cash flow all in one connected platform, giving teams greater visibility, accountability, and control across every project.